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Canada’s mobile giants team up to fight a bigger threat: Apple Pay
(Suretap) Consumers will soon use their smartphones as wallets, storing their credit, debit and loyalty cards in a digital billfold rather than a leather one. Analysts seem certain of this fact, with...
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Greece believes in austerity—when it comes to coupons
(Vstock/Getty) Greeks might hate austerity measures from their government, but they’ve embraced frugality in their own homes. Nine-in-ten residents of the indebted nation say they make a point of...
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How businesses can build non-profit partnerships that really work
AGO director Matthew Teitelbaum, left, and Aimia CEO Vince Timpano. The outgoing director of the Art Gallery of Ontario and the Canadian CEO of Aimia discuss the unique partnership that fuels their...
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The business insight that helped Marvel conquer the universe
(Marvel) My first comic book was Captain America #332. It hooked me immediately, not just with the story line—the hero quits rather than become a stooge of the U.S. government—but also with its promise...
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Why Canada should welcome more Syrian refugees—a lot more
Syrian refugees on the Serbia-Hungary border. (Thomas Campean/Anadolu Agency/Getty) As the Syrian refugee crisis roils onward, it’s kicked loose a foul bit of flotsam from the murkiest parts of the...
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Spotify’s CEO says Apple Music is helping his rival service grow
Spotify CEO Daniel Ek unveiling the service’s new platform in May 2015. (Taylor Hill/FilmMagic/Getty) The launch of Apple Music has only helped Spotify, according to CEO Daniel Ek. In fact, the...
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How the digital age turns competitors into collaborators
Spotify CEO Daniel Ek, delivering a keynote in May 2015. (Noam Galai/WireImage/Getty) “I have a core belief: People want to consume content over a mobile phone,” Rogers Communications CEO Guy Laurence...
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“Netflix for magazines” service Next Issue rebrands as Texture
Screenshots from the new version of the rebranded Texture. The shifts faced by publishing companies over the past decade have come in various magnitudes. A single tectonic movement—from the printed...
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Jim Treliving on how to get along with your business partner
Boston Pizza chairman and Dragons’ Den panelist Jim Treliving. (Portrait by Liam Sharp) When Dragons’ Den returns to CBC for its 10th season this fall, Jim Treliving will be the lone original cast...
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In business and politics, leadership doesn’t look like it used to
Prime Minister Stephen Harper. (Sean Kilpatrick/CP) Canadians are still weighing whether they want Stephen Harper as prime minister, but they think he’d be an outstanding CEO. A poll conducted earlier...
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The biggest leadership lesson from Justin Trudeau’s historic win
(Steve Russell/Toronto Star/Getty) In April 2014, a picture appeared of Liberal leader Justin Trudeau and then-city councillor Adam Vaughan on the front page of the Toronto Star. Taken by the political...
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The smart CEO’s most undervalued skill
(Skynesher/Getty) Ram Charan has a curious job: He wanders the world, offering counsel to CEOs. On the day I happened to speak with him, he was on a train travelling across the northeast U.S. A day...
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Consumers are driving the early-Christmas craze, not stores
Starbucks #RedCups campaign was met with cries of #TooSoon, but retailers are just responding to consumer trends. (Spencer Platt/Getty) For a couple of years after university, I hustled chinos and polo...
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Five people who fell off the list of Canada’s Richest People this year
From left: Robert Friedland, Peter Nygård and Jim Balsillie (Mines & Money/Flickr; Chad Buchanan/Getty; Mark Lennihan/AP) There are only so many spots on the list of Canada’s Richest People to go...
View ArticleThe Final Bell: The Canadian Business Year-End Quiz Show
Every publication does its year-end roundups—and we’re no different—but those projects always lack…stakes. So this year we decided to put four Canadian Business staffers in the ring to compete in a...
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How to analyze employee performance without creeping people out
(Zachary Scott/Getty) In 1888, jeweller Willard Le Grand Bundy filed a patent for “The Workman’s Time Recorder,” the world’s first workplace time clock. That means bosses have been using technology to...
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BDC CEO Michael Denham on helping Canadian firms go global
BDC CEO Michael Denham. (Portrait by Neil Mota) Even prior to joining the Business Development Bank of Canada in August 2015, Michael Denham was a leading voice on the issues facing Canadian companies...
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Twitter Canada’s new boss on the evolution of social media
Rory Capern, the new managing director of Twitter Canada On January 22, Twitter named Rory Capern as the new managing director of its Canadian operation. The former head of partnerships at Google...
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What retailers can learn from Indigo’s remarkable renaissance
Indigo Books & Music founder Heather Reisman. (Colin McConnell/Toronto Star/Getty) My seven-year-old daughter really wants an American Girl doll. If she saves her allowance, it will be hers by...
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Shopify COO Harley Finkelstein on the future of digital retail
Shopify COO Harley Finkelstein. (Portrait by Regina Garcia) Shopify has been around since 2004 but only went public in May of 2015. The IPO raised $131 million— which was more than expected. What did...
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Can Twitter attract new Canadian users with Moments?
Rory Capern, the new managing director of Twitter Canada As Twitter’s growth has sputtered and stalled in recent months, one question has become increasingly urgent: How can the social media platform...
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Twitter’s Rory Capern on how to run a Canadian branch-plant
Twitter Canada Managing Director Rory Capern. (Portrait by Daniel Ehrenworth) Previously the head of partnerships at Google Canada, Rory Capern assumed control of Twitter’s northern operations this...
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Why foreign ownership has been great for Tim Hortons
Together at last. (Andrew Vaughan/CP) It was supposed to ruin the company, the economy and your morning cup of coffee when Tim Hortons merged in 2014 with Burger King, owned by Brazilian private equity...
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The Fort McMurray fires brought out the best in corporate Canada
Fort McMurray’s Beacon Hill neighbourhood on May 9, 2016, after fire swept through the city. (Jonathan Hayward/CP) In the early days of the Fort McMurray fire, Suncor Energy’s Facebook page went from a...
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Indigo CEO Heather Reisman on reimainging the 21st century bookstore
Indigo CEO Heather Reisman. (Portrait by Daniel Ehrenworth) Over 30 years, Heather Reisman built Indigo into one of the world’s pre-eminent booksellers, with more than 200 stores across Canada. As...
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We need to make professional development work for introverts too
(Richard Morrell/Getty) There were a dozen of us, all strangers, standing around a banquet table. We frantically passed a Ping-Pong ball between the small paper boxes in our hands, as a guy in a golf...
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All the reasons you shouldn’t check your email on vacation
Dude. It can wait. (David Trood/Getty) It’s five minutes until vacation. The to-do list is done, the out-of-office notification activated and the big clients handed to a colleague for babysitting....
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Loblaws illustrates how every company is becoming a software company
Loblaw executive chairman Galen G. Weston at the company’s AGM in May 2016. (Fred Thornhill/CP) This August, Loblaw announced its $170-million purchase of QHR Corp., an electronic medical records rm...
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Canadian CEOs think they’re courageous leaders. The facts say otherwise
(Jan Stromme/Getty) In early September, an Apple executive described a shift in the firm’s product line with a word usually associated with war heroes and disaster survivors. The firm was ditching the...
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After-work drinks are great for productivity—but only if you do them right
(David Levingstone/Getty) Back in 2008, four friends grabbed a table at Roosevelt’s pub in downtown Philadelphia and ordered a round of Yuenglings, the local beer of choice. As classmates at the nearby...
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Nostalgia can be a powerful force in marketing—but only if you use it right
Kodak’s revived Super 8 film camera. (Kodak) A train rolls past. A pub door swings shut. Two old friends regard each other across a pool table. “Hello, Mark,” says Sick Boy. “What have you been...
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How the Target Canada disaster ruined Canadian expansion for big U.S. brands
A Cheesecake Factory location in Pasadena, California. (Damian Dovarganes/AP) Drake’s 2016 song “Child’s Play” is both a tale of complicated love and an off-hand endorsement of Cheesecake Factory. “Why...
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What Netflix’s corporate culture can teach us about hiring—and firing
Netflix’s former chief talent officer, Patty McCord. (TED Institute) Patty McCord joined Netflix in 1998, back when the tech giant was a mail-order DVD rental business. As the company’s Chief Talent...
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Canada’s Best Jobs: What you need to study to land a great gig
Joe Leone, an Elevator Technician with Elevator One, looks inside an elevator shaft while standing on top of the elevator during a routine elevator maintenance appointment. (Portrait by Della Rollins)...
View ArticleCompanies need to lead on immigration
Written by James Cowan What will the federal government do to attract more skilled immigrants to Canada? The question has been asked so incessantly that in October, John McCallum seemed peevish when...
View ArticleA proud tradition of change
Written by James Cowan In August, 1930, Kenneth J. McArdle welcomed readers to a new era of this magazine. For two and a half years, the publication had been a drab, eight-page newsletter for the...
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Five solutions to the sad desk lunch
(Photo By Lyn Alweis/The Denver Post via Getty Images) You shouldn’t eat lunch at your desk. Really, you just shouldn’t. The sad desk lunch—wilted greens topped with uninspiring bottled dressing,...
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How universities can lead during times of disruption
McKinsey & Co. managing director Dominic Barton. (Jason Alden/Bloomberg/Getty) I recently assumed the role as the 11th chancellor of the University of Waterloo in Ontario, Canada. I did so mindful...
View ArticleHow to create an office that’s accessible to all
Having completed his bachelor’s degree in political science and post-graduate degree from the University of Windsor law school, David Onley considered himself “more than well qualified” for a job at a...
View ArticleCanada real estate market outlook 2019
The Canadian housing market had a challenging year in 2018 as it struggled to regain its footing after the bubble-like conditions of 2017. It was a year characterized by decelerating sales and pricing....
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